Terms and Conditions

PRINTING RETURNS / REFUND / REPRINT POLICY

We guarantee that our printed products will not be defective in accordance with industry standards. You may contact our Customer Service Department and a representative will be pleased to help address any general issues you may have with your print job.

If you believe your print job is defective or has not otherwise met your requirements please contact us within six (5) business days of receiving your order. If you do not contact us within this time frame we will assume that your job was satisfactory upon receipt and will be under no obligation to provide a refund or reprint. Once you have contacted us, we will then have five (5) business days to determine if a reprint or refund is appropriate, or to advise you that more information is needed to process your inquiry. If we request additional information to verify an inquiry and it is not provided within a reasonable time, we will be under no obligation to provide a refund or reprint. If we determine that a product is in fact defective or has not otherwise met our obligations, one of the following two resolutions will be offered:

1. We will reprint the print job with rush production.

2. We will refund the original order price.

We reserve the right to request samples of any allegedly defective merchandise prior to either of the above resolutions being agreed to.

A Customer Service representative will generally contact you within 24-48 hours of us making the determination that a reprint or refund is appropriate in order to confirm the approved solution. If you do not make contact with our representative within five (5) business days of their first attempt to contact you with the approved solution we will assume that the issue has been otherwise resolved and no reprint or refund will be given. Once the approved solution is agreed then, unless we agree otherwise, you must return the entire original print order to us, at the address provided by our Customer Service representative, within 15 calendar days after the date the solution is approved.

A refund or reprint will only be possible after an approved solution has been authorized and, unless we agree otherwise, provided that the entire original print order has been returned to and received by us.

When applicable, a refund will be issued within 10 business days of our receipt of the original product order.

A reprint will begin rush production within one (1) business day of our confirmed receipt of the product or such earlier time as we may agree to.

The forgoing is our sole responsibility with respect to a defective order. To the maximum extent permitted by law, we not responsible for any indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from the order.

The following are some guidelines and examples of issues that do not constitute grounds for a refund, or a return or reprint of a product:

An order that is refused at time of delivery or undeliverable orders. (We will reship the product at the customer's expense if requested).
The product is lost, delayed or returned to due to an error made by the customer in submitting the proper shipping address. (For product that is later found or that is returned to us we will reship the package with a corrected address and charge an additional shipping fee for the shipment).
Product that is delayed in production and/or shipping as a result of the customer providing inaccurate information.
Product that incurs a higher shipping charge as a result of the customer providing inaccurate information.
Product that is delayed in production and/or shipping as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, and any other circumstances that are beyond our direct control.
Product that has experienced a color shift during the conversion to CMYK format, for example as a result of having been submitted by the customer in RGB or PMS Pantone colors.
Errors that are contained in the uploaded customer file, e.g., misspelling, graphics, bleeds, grammar, damaged fonts, punctuation, wrong cuts, incorrect or missing folds, die lines, crop marks, transparency, overprint, and finished product size.
Product that experiences print or images that are fuzzy, pixilated or otherwise distorted as a result of the customer providing artwork that is not at a minimum of 300 DPI at 1:1 ratio (or 100%) and/or in CMYK mode.
Products that do not exactly match color or ink density.
An inability to print or write on the product, unless the product description states otherwise. A typical UV coated product cannot be printed or written upon. Matte finished products may or may not accept printing or writing. We recommend that you order a sample from us and test it using the printer you will use before placing a final order. We are not responsible for an inability to print or write on a Product, unless the product specifically states that it is suitable for this purpose.
Orders that are duplicated as a result of customer error.
Orders that are canceled after the order has entered into production (or any process thereafter).
Orders that contain dated materials that arrive after the relevant date or with insufficient time to use the material as intended. It is a customer’s responsibility to allow sufficient time when placing an order for time sensitive materials.
The release of an order by the shipper without obtaining a signature.

Please note that our provision of advice, assistance or guidance either on this Website or via our Customer Service representatives does not constitute an acceptance of responsibility or liability for any problems that may arise in connection with any print order or services provided.

END USER LICENSE AGREEMENT

IMPORTANT: PLEASE READ THIS LICENSE CAREFULLY BEFORE USING ANY SOFTWARE PURCHASED HERE.

1. LICENSE

By receiving, and/or using this software, you agree that this End User User License Agreement(EULA) is a legally binding and valid contract and agree to be bound by it. You agree to abide by the intellectual property laws and all of the terms and conditions of this Agreement.

Unless you have a different license agreement signed by Zuma Design your use of this software indicates your acceptance of this license agreement and warranty.

Subject to the terms of this Agreement, Zuma Design grants to you a limited, non-exclusive, non-transferable license, without right to sub-license, to use this software in accordance with this Agreement and any other written agreement with Zuma Design. Zuma Design does not transfer the title of this software to you; the license granted to you is not a sale. This agreement is a binding legal agreement between Zuma Design and the purchasers or users of this software.

If you do not agree to be bound by this agreement, remove this software from your computer now and, if applicable, promptly return to Zuma Design by mail any copies of this software and related documentation and packaging in your possession.

2. DISTRIBUTION

this software and the license herein granted shall not be copied, shared, distributed, re-sold, offered for re-sale, transferred or sub-licensed in whole or in part except that you may make one copy for archive purposes only. For information about redistribution of this software contact Zuma Design.

3. USER AGREEMENT

3.1 Use

Your license to use this software is limited to the number of licenses purchased by you. You shall not allow others to use, copy or evaluate copies of this software.

3.2 Use Restrictions

You shall use this software in compliance with all applicable laws and not for any unlawful purpose. Without limiting the foregoing, use, display or distribution of this software together with material that is pornographic, racist, vulgar, obscene, defamatory, libelous, abusive, promoting hatred, discriminating or displaying prejudice based on religion, ethnic heritage, race, sexual orientation or age is strictly prohibited.

Each licensed copy of this software may be used on one single computer location by one user. Use of this software means that you have loaded, installed, or run this software on a computer or similar device. If you install this software onto a multi-user platform, server or network, each and every individual user of this software must be licensed separately.

You may make one copy of this software for backup purposes, providing you only have one copy installed on one computer being used by one person. Other users may not use your copy of this software . The assignment, sublicense, networking, sale, or distribution of copies of this software are strictly forbidden without the prior written consent of Zuma Design. It is a violation of this agreement to assign, sell, share, loan, rent, lease, borrow, network or transfer the use of this software. If any person other than yourself uses this software registered in your name, regardless of whether it is at the same time or different times, then this agreement is being violated and you are responsible for that violation!

3.3 Copyright Restriction

This Software contains copyrighted material, trade secrets and other proprietary material. You shall not, and shall not attempt to, modify, reverse engineer, disassemble or decompile this software. Nor can you create any derivative works or other works that are based upon or derived from this software in whole or in part.

Zuma Design's name, logo and graphics file that represents this software shall not be used in any way to promote products developed with this software . Zuma Design retains sole and exclusive ownership of all right, title and interest in and to this software and all Intellectual Property rights relating thereto.

Copyright law and international copyright treaty provisions protect all parts of this software, products and services. No program, code, part, image, audio sample, or text may be copied or used in any way by the user except as intended within the bounds of the single user program. All rights not expressly granted hereunder are reserved for Zuma Design.

3.4 Limitation of Responsibility

You will indemnify, hold harmless, and defend Zuma Design, its employees, agents and distributors against any and all claims, proceedings, demand and costs resulting from or in any way connected with your use of Zuma Design's Software.

In no event (including, without limitation, in the event of negligence) will Zuma Design, its employees, agents or distributors be liable for any consequential, incidental, indirect, special or punitive damages whatsoever (including, without limitation, damages for loss of profits, loss of use, business interruption, loss of information or data, or pecuniary loss), in connection with or arising out of or related to this Agreement, this software or the use or inability to use this software or the furnishing, performance or use of any other matters hereunder whether based upon contract, tort or any other theory including negligence.

Zuma Design's entire liability, without exception, is limited to the customers' reimbursement of the purchase price of the Software (maximum being the lesser of the amount paid by you and the suggested retail price as listed by Zuma Design ) in exchange for the return of the product, all copies, registration papers and manuals, and all materials that constitute a transfer of license from the customer back to Zuma Design.

3.5 Warranties

Except as expressly stated in writing, Zuma Design makes no representation or warranties in respect of this Software and expressly excludes all other warranties, expressed or implied, oral or written, including, without limitation, any implied warranties of merchantable quality or fitness for a particular purpose.

3.6 Governing Law

This Agreement shall be governed by the law of the United States applicable therein. You hereby irrevocably attorn and submit to the non-exclusive jurisdiction of the courts of United States therefrom. If any provision shall be considered unlawful, void or otherwise unenforceable, then that provision shall be deemed severable from this License and not affect the validity and enforceability of any other provisions.

3.7 Termination

Any failure to comply with the terms and conditions of this Agreement will result in automatic and immediate termination of this license. Upon termination of this license granted herein for any reason, you agree to immediately cease use of this software and destroy all copies of this software supplied under this Agreement. The financial obligations incurred by you shall survive the expiration or termination of this license.

4. DISCLAIMER OF WARRANTY

THIS SOFTWARE AND THE ACCOMPANYING FILES ARE SOLD "AS IS" AND WITHOUT WARRANTIES AS TO PERFORMANCE OR MERCHANTABILITY OR ANY OTHER WARRANTIES WHETHER EXPRESSED OR IMPLIED. THIS DISCLAIMER CONCERNS ALL FILES GENERATED AND EDITED BY this software AS WELL.

5. CONSENT OF USE OF DATA

You agree that Zuma Design may collect and use information gathered in any manner as part of the product support services provided to you, if any, related to this software. Zuma Design may also use this information to provide notices to you which may be of use or interest to you.